Summary:  Program Manager with deep experience managing customer satisfaction, budgets, ROI and P&L for contracts ranging from one million to ten million dollars.  Previously a Director of a private ISP and service delivery company with responsibilities over data center and NOC personnel thru tier III engineering, establishing operational budgets and ROI for customer projects maintaining P&L and GP margins.  ITIL certified Network Director, Network Manager and Customer Service Manager with 20 years of systems engineering & IT experience. 

Key Skills / Roles

• Program management and infrastructure engineering

• Manager of programs

  o   $5 million/year contract supporting over 850 remote locations; 22 engineers

  o   Agile and waterfall methodology

• Director of Technical Services

  o   Managed 16-person team ranging from NOC technicians to Tier III architects

• Sr. Network Manager

• Customer Support Engineer (Cisco)

  o   Responsible for design and installation on a multitude of customer networks globally utilizing BGP, EIGRP, OSPF, IP Sec and GRE routing protocols

Clients Served

• Cisco

• Dell

• Harden Healthcare

• Insight Enterprises

• Liquid Networx

Certifications

• Project Management Institute – Austin Chapter

• ITIL IT Service Management

• ITIL IT Service Operations

• CCNA R&S, CCNA Voice, CCNP R&S

Education

• Associates degree in Business Administration

“A great leader and an experienced professional with Cisco products…. Always has something nice to say and is very helpful to all of us that work with him.”